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DOH Standard Operating Procedures


Friday, May 2, 2014

The Department of Health has standard operating procedures (SOPs) which ensure consistency and uniformity in work to improve the city's health.  Download the SOP Template here. (Note that downloading a document from a mobile device may incur data usage charges.)

Table of Contents

Administrative Management

Policy Number 200-299 Policy or Procedure Effective Date
200.100 [PDF] Standard Operating Procedure Development 09/16/16
200.101 [PDF] Procedure Title: Institutional Review Board for Public Health Policies & Procedures 08/19/13
- 240.10 [PDF]

 
Customer Service - Minimum Standards for Telephone-Based Customer Service Rescinded
- 240.20 [PDF] Customer Service - Out of Office Voice Mail and Email Script Rescinded
- 240.500 [PDF] Customer Service Signed Official 01/14/17
- 250.10 [PDF]

Language Access

11/30/16
- 260.000 [PDF] Gender Identity and Expression Protections 04/28/2017
- 270.10 [PDF] Government Affairs Management Policy 02/05/14
- 290.000 [PDF]

Infant at Work Signed Official

10/11/2018

Legal Affairs and Risk Management

Policy Number 300-399 Policy or Procedure Effective Date
- 310.000 [PDF] Emergency Response 05/16/18
350.10 [PDF] Incident Reporting and Investigation 02/04/14
350.20 [PDF]

Workers' Compensation

09/25/2018
350.300 [PDF] Risk Management - Risk Assessment and Control Committee 05/16/18

Personnel (Human Resources) Management

Policy Number 500-599 Policy or Procedure Effective Date
500.100 [PDF] Appointment and Management of Student Interns 06/09/18
- 510.000 [PDF]


 

Tour of Duty

04/08/16



 
- 519.000 [PDF]

 

Employee Onboarding

01/17/2017

 

520.000 [PDF]
 

 




 

Employee Separations

01/17/2017







 
- 525.000 [PDF] Term Employee Conversion 09/22/2017
530.000 [PDF] Tuition Assistance Program Signed Official 05/05/2017

Communication Management

Policy Number 600-699 Policy or Procedure Effective Date
620.10 [PDF] DOH Media and Public Relations Request 04/24/14
620.20 [PDF] DOH Coordinating Media Coverage Publication Review and Media Campaigns 04/24/14
- 620.30 [PDF] DOH Social Media Standards 01/04/16

Information Technology Management

Policy Number 700-799 Policy or Procedure Effective Date
720.20 [PDF] Internet Access and Use 01/13/14
720.50 [PDF] Password Management Policy 01/13/14
720.65 [PDF] Backup Infrastructure Policy 01/13/14
720.70 [PDF]

 
Revoking Privileges After Termination Policy Rescinded
- 720.80  [PDF] Web Information and Uploading 01/03/18
- 720-300 [PDF] Electronic Mail Use 11/02/17
- 730.100 [PDF]


 
Information Technology Enhancement and Migration Official

 

11/04/16


 
- 735.000 [PDF] Information Technology Project Managment 07/11/2018
- 740.000 [PDF] Landline Telephones and Mobile devices 06/14/2018
- 750.000 [PDF] Management of Network Printers and Desktop Printers  07/22/2017

Contracts and Procurement

Policy Number 800-899 Policy or Procedure Effective Date
- 810.000 [PDF] Conflict Attestations for Contracts and Grant Agreements 06/06/2017
- 820.000 [PDF] Contractor Onboarding Signed Official 03/21/2017
     

Facilities, Vehicle, and Property
 

Policy Number 900-999 Policy or Procedure Effective Date
900.100 [PDF]








 

Use and Management of Vehicles

11/23/15








 

Health Emergency Preparedness and Reponse Administration (HEPRA)

Policy Number 1300-1399 Policy and Procedure Effective Date
1380.000 [PDF]


 

DOH Management Integration Into Incident Command System

11/16/2016


 

Health Regulation and Licensing Administration (HRLA)

 Policy Number 1400-1499       Policy and Procedure     Effective Date
- 1 AD410.000 [PDF] Return of Erroneously Collected License Application Fees Signed Official 10/12/2017
-1420-000 [PDF] Cottage Food Registration and Inspection Signed Official 06/20/2018
- 1421-000 [PDF]

Inspector Safety Signed Official

06/12/2018

IV/AIDS, Hepatitis, STD and TB Administration (HAHSTA)

 Policy Number 1550-1599                                                                                                                                                           Policy and Procedure                                                                                                                Effective Date                  
- 1550.000  [PDF] Naloxone Distribution Signed Official 06/06/2018