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DC Health Standard Operating Procedures


Friday, May 2, 2014

The Department of Health has standard operating procedures (SOPs) which ensure consistency and uniformity in work to improve the city's health.  Download the SOP Template here. (Note that downloading a document from a mobile device may incur data usage charges.)

Administrative Management

Policy Number

200-299

Policy or Procedure Effective Date
200.100  Standard Operating Procedure Development 09/16/2016
200.101  Procedure Title: Institutional Review Board for Public Health Policies & Procedures 08/19/2013
240.100 

 

Customer Service - Minimum Standards for Telephone-Based Customer Service 

Rescinded
240.200  Customer Service - Out of Office Voice Mail and Email Script Rescinded
240.500  Customer Service Signed Official 01/14/2017
 250.100

Language Access

11/30/2016
260.000  Gender Identity and Expression Protections 04/28/2017
270.10 Government Affairs Management Policy 02/05/2014
280.000  Work Uniforms 06/05/2019
290.000 

Infant at Work Signed Official

10/11/2018
291.000 Lactation Rooms 01/17/2019

Legal Affairs and Risk Management

Policy Number

300-399

Policy or Procedure Effective Date
310.000  Emergency Response 05/09/19
320.000

Supporting Victims and Survivors of Domestic Violence Sexual Assault and Stalking

05/09/19
350.100 Incident Reporting and Investigation 02/04/2014
350.200

Workers' Compensation

09/25/2018
350.300 Risk Management - Risk Assessment and Control Committee 05/16/2018

Financial and Grants Management

Policy Number 

400-499

Policy or Procedure Effective Date
401.000 Funding Opportunity Selection: Federal & Private Grant Funding 06/05/2019

 

Personnel (Human Resources) Management

Policy Number 

500-599

Policy or Procedure Effective Date
500.100 Appointment and Management of Student Interns 06/09/18
510.000


 

Tour of Duty


03/04/2019


 
519.000 

 

Employee Onboarding

01/17/2017

 
520.000

Employee Separations

  • Employee Separations
  • Employee Exit Checklist 2016 Revision
  • Temporary Continuation of Coverage Notification Form 
01/17/2017
525.000  Term Employee Conversion 09/22/2017
530.000  Tuition Assistance Program  05/05/2017

Communication Management

Policy Number 

600-699

Policy or Procedure Effective Date
620.100 DOH Media and Public Relations Request 04/24/14
620.200 DOH Coordinating Media Coverage Publication Review and Media Campaigns 04/24/14
620.300 DOH Social Media Standards 01/04/16

Information Technology Management

Policy Number 

700-799

Policy or Procedure Effective Date
720.200  Internet Access and Use 01/13/2014
720.500 

Password Management Policy

Rescinded- 09/10/2019
720.60 Backup Infrastructure Policy 01/13/2014
720.700 

 
Revoking Privileges After Termination Policy Rescinded
720.800   Web Information and Uploading 01/03/2018
720-300  Electronic Mail Use 11/02/2017
730.100 


 
Information Technology Enhancement and Migration 

 

11/04/2016


 
735.000  Information Technology Project Managment 07/11/2018
740.000 Landline Telephones and Mobile devices 06/14/2018
750.000  Management of Network Printers and Desktop Printers  07/22/2017

Contracts and Procurement

Policy Number

800-899

Policy or Procedure Effective Date
810.000  Conflict Attestations for Contracts and Grant Agreements 06/06/2017
820.000 Contractor Onboarding  03/21/2017

Facilities, Vehicle and Property

Policy Number 

900-999

Policy or Procedure Effective Date
900.100 








 

Use and Management of Vehicles

11/23/2015








 

Center For Policy Planning and Evaluation (CPPE)

 Policy Number

1100-1199

Policy and Procedure  Effective Date   
1170.000  Generating, Editing and Archiving Statistical Vital Record Data Files  01/08/2019
1175.000  Review of Potential Pregnancy-Associated Deaths 05/13/2019

Health Emergency Preparedness and Reponse Administration (HEPRA)

Policy Number

1300-1399

Policy and Procedure Effective Date
1340.000

After Action Reports & Improvement Plans

09/03/2019
1380.000 


 

DOH Management Integration Into Incident Command System

11/16/2016


 

Health Regulation and Licensing Administration (HRLA)

 Policy Number

1400-1499      

Policy and Procedure     Effective Date
1410.000  Return of Erroneously Collected License Application Fees  10/12/2017
1411.000  Quality Assurance Audits for Health Professional Licensure  11/05/2018
1420.000  Cottage Food Registration and Inspection  06/20/2018
1421.000 

Inspector Safety 

06/12/2018

HIV/AIDS, Hepatitis, STD and TB Administration (HAHSTA)

Policy Number

1550-1599   

  Policy and Procedure Effective Date 
1550.000 Naloxone Distribution  06/06/2018