The Department of Health has standard operating procedures (SOPs) which ensure consistency and uniformity in work to improve the city's health. Download the SOP Template here. (Note that downloading a document from a mobile device may incur data usage charges.)
Administrative Management
|
Policy Number 200-299 |
Policy or Procedure | Effective Date |
|---|---|---|
| 200.100 | Standard Operating Procedure Development | 02/27/2020 |
| 200.101 |
Institutional Review Board for Public Health |
12/28/2021 |
| 240.100 |
Customer Service - Minimum Standards for Telephone-Based Customer Service |
Rescinded |
| 240.200 | Customer Service - Out of Office Voice Mail and Email Script | Rescinded |
| 240.500 | Customer Service | 05/31/2023 |
| 250.100 |
Language Access |
04/25/2023 |
| 260.000 | Gender Identity and Expression Protections | 04/28/2017 |
| 270.100 |
Government Affairs Management Policy |
Rescinded |
| 270.500 |
Government Relations Requests and Testimonies |
12/17/2021 |
| 271.000 | Rulemaking | 12/17/2021 |
| 272.100 | Legislation Development | 12/17/2021 |
| 280.000 | Work Uniforms | 08/23/2022 |
| 290.000 |
Infant at Work Signed Official |
05/10/2023 |
| 291.000 | Lactation Rooms | 08/23/2022 |
Legal Affairs and Risk Management
|
Policy Number 300-399 |
Policy or Procedure | Effective Date |
|---|---|---|
| 310.000 | Emergency Response | 05/09/19 |
| 320.000 |
Supporting Victims and Survivors of Domestic Violence Sexual Assault and Stalking |
05/09/19 |
| 350.100 |
Incident Reporting and Investigation |
12/20/2017 |
| 350.200 |
Workers' Compensation |
09/25/2018 |
| 350.300 | Risk Management - Risk Assessment and Control Committee | 05/16/2018 |
Financial and Grants Management
|
Policy Number 400-499 |
Policy or Procedure | Effective Date |
|---|---|---|
| 401.000 | Funding Opportunity Selection: Federal & Private Grant Funding | 06/05/2019 |
| 418.000 | Fiscal Monitoring of Grants | 04/28/2022 |
| 419.000 | Programmatic Monitoring of Grants | 11/18/2022 |
| 430.000 | Time and Effort Certification | 10/03/2022 |
| 470.000 |
Memoranda Of Understanding |
10/28/2019 |
| 480.000 | Return of Collected Service Fees | 08/08/2021 |
Personnel (Human Resources) Management
|
Policy Number 500-599 |
Policy or Procedure | Effective Date |
|---|---|---|
| 500.100 | Appointment and Management of Student Interns | 06/09/18 |
| 510.000 |
Tour of Duty |
03/04/2019 |
| 519.000 |
Employee Onboarding |
01/17/2017 |
| 520.000 |
Employee Separations
|
01/17/2017 |
| 525.000 | Term Employee Conversion | 09/22/2017 |
| 530.000 | Tuition Assistance Program | 09/28/2021 |
| 540.000 | Family and Medical Leave | 04/15/2020 |
Communication Management
|
Policy Number 600-699 |
Policy or Procedure | Effective Date |
|---|---|---|
| 620.100 | Media and Public Appearance Requests | 12/02/2019 |
| 620.200 | Health Promotion Activities | 11/01/2022 |
| 620.300 | Social Media | 01/14/2020 |
Information Technology Management
|
Policy Number 700-799 |
Policy or Procedure | Effective Date |
|---|---|---|
| 700.000 | Information Technology Procurements | 08/23/2021 |
| 701.000 | Access Control | 12/06/2021 |
| 702.000 | Master Portfolio Listing | 02/08/2022 |
| 720.200 | Internet Access and Use | 01/13/2014 |
| 720.300 | Electronic Mail Use | 04/26/2022 |
| 720.500 |
Password Management Policy |
Rescinded- 09/10/2019 |
| 720.600 | Backup Infrastructure Policy | 01/13/2014 |
| 720.700 |
Revoking Privileges After Termination Policy | Rescinded |
| 720.800 | Web Information and Uploading | 01/03/2018 |
| 730.100 |
Information Technology Enhancement and Migration |
11/04/2016 Rescinded |
| 735.000 | Agile Software Development and DevOps | 07/27/2022 |
| 740.000 | Landline Telephones and Mobile devices | 04/26/2022 |
| 750.000 | Management of Network Printers and Desktop Printers | 07/22/2017 |
| 760.000 | Electronic Signature | 02/25/2021 |
Contracts and Procurement
|
Policy Number 800-899 |
Policy or Procedure | Effective Date |
|---|---|---|
| 810.000 | Conflict Attestations for Contracts and Grant Agreements | 02/06/2021 |
| 820.000 |
Contractor Onboarding |
Rescinded |
Facilities, Vehicle and Property
|
Policy Number 900-999 |
Policy or Procedure | Effective Date |
|---|---|---|
| 900.100 |
Use and Management of Vehicles |
11/23/2015 |
| 902.000 | Mailroom Operations | 04/08/2020 |
Center For Policy Planning and Evaluation (CPPE)
|
Policy Number 1100-1199 |
Policy and Procedure | Effective Date |
| 1100.000 | Certification and Issuance | 06/13/2022 |
| 1102,000 | Adoption Registration | 06/13/2022 |
| 1103.000 | Parentage Determination and Amendment Processing | 06/15/2022 |
| 1106.000 | Ill-Defined Cause of Death | 06/13/2022 |
| 1108.000 | Vital Records Modification Processing | 06/13/2022 |
| 1110.000 | Delayed Registration of Live Birth | 06/13/2022 |
| 1120.000 | Vital Records Division Search and Return of Fees | 06/15/2022 |
| 1121.000 | Handling of Security Paper | 05/10/2021 |
| 1122.000 | Vital Records Physical Security | 06/15/2022 |
| 1126.000 | Vital EventAudits, Site Visits, and Enforcement Actions | 06/15/2022 |
| 1127.000 | Vital Records Entitlement and Identity Verification | 06/15/2022 |
| 1128.000 | Customer Satisfaction | 06/15/2022 |
| 1129.000 | Vital Records Confidentiality | 06/15/2022 |
| 1131.000 | Vital Records Data Collection | 06/15/2022 |
| 1170.000 | Generating, Editing and Archiving Statistical Vital Record Data Files | 01/08/2019 |
| 1175.000 | Review of Potential Pregnancy-Associated Deaths | 05/13/2019 |
Health Emergency Preparedness and Reponse Administration (HEPRA)
|
Policy Number 1300-1399 |
Policy and Procedure | Effective Date |
|---|---|---|
| 1340.000 |
After Action Reports & Improvement Plans |
09/03/2019 |
| 1380.000 |
DOH Management Integration Into Incident Command System |
10/26/2022 |
Health Regulation and Licensing Administration (HRLA)
|
Policy Number 1400-1499 |
Policy and Procedure | Effective Date |
|---|---|---|
| 1410.000 |
Return of Erroneously Collected License Application Fees |
Rescinded |
| 1411.000 | Quality Assurance Audits for Health Professional Licensure | 11/05/2018 |
| 1420.000 | Cottage Food Registration and Inspection | 10/10/2021 |
| 1421.000 |
Inspector Safety |
10/10/2021 |
HIV/AIDS, Hepatitis, STD and TB Administration (HAHSTA)
|
Policy Number 1550-1599 |
Policy and Procedure | Effective Date |
|---|---|---|
| 1550.000 |
Naloxone Distribution |
Rescinded |