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DC Health Standard Operating Procedures


Friday, May 2, 2014

The Department of Health has standard operating procedures (SOPs) which ensure consistency and uniformity in work to improve the city's health.  Download the SOP Template here. (Note that downloading a document from a mobile device may incur data usage charges.)

Administrative Management

Policy Number 200-299 Policy or Procedure Effective Date
200.100 [PDF] Standard Operating Procedure Development 09/16/16
200.101 [PDF] Procedure Title: Institutional Review Board for Public Health Policies & Procedures 08/19/13
- 240.10 [PDF]

 

Customer Service - Minimum Standards for Telephone-Based Customer Service 

Rescinded
- 240.20 [PDF] Customer Service - Out of Office Voice Mail and Email Script Rescinded
- 240.500 [PDF] Customer Service Signed Official 01/14/17
- 250.10 [PDF]

Language Access

11/30/16
- 260.000 [PDF] Gender Identity and Expression Protections 04/28/2017
- 270.10 [PDF] Government Affairs Management Policy 02/05/14
- 290.000 [PDF]

Infant at Work Signed Official

10/11/2018
-291.000 [PDF] Lactation Rooms 01/17/2019

Legal Affairs and Risk Management

Policy Number 300-399 Policy or Procedure Effective Date
- 310.000 [PDF] Emergency Response 05/16/18
350.10 [PDF] Incident Reporting and Investigation 02/04/14
350.20 [PDF]

Workers' Compensation

09/25/2018
350.300 [PDF] Risk Management - Risk Assessment and Control Committee 05/16/18

Personnel (Human Resources) Management

Policy Number 500-599 Policy or Procedure Effective Date
500.100 [PDF] Appointment and Management of Student Interns 06/09/18
- 510.000 [PDF]


 

Tour of Duty


03/04/2019


 
- 519.000 [PDF]

 

Employee Onboarding

01/17/2017

 
520.000 [PDF]

Employee Separations

  • Employee Separations
  • Employee Exit Checklist 2016 Revision
  • Temporary Continuation of Coverage Notification Form 
01/17/2017
- 525.000 [PDF] Term Employee Conversion 09/22/2017
530.000 [PDF] Tuition Assistance Program  05/05/2017

Communication Management

Policy Number 600-699 Policy or Procedure Effective Date
620.10 [PDF] DOH Media and Public Relations Request 04/24/14
620.20 [PDF] DOH Coordinating Media Coverage Publication Review and Media Campaigns 04/24/14
- 620.30 [PDF] DOH Social Media Standards 01/04/16

Information Technology Management

Policy Number 700-799 Policy or Procedure Effective Date
720.20 [PDF] Internet Access and Use 01/13/14
720.50 [PDF] Password Management Policy 01/13/14
720.65 [PDF] Backup Infrastructure Policy 01/13/14
720.70 [PDF]

 
Revoking Privileges After Termination Policy Rescinded
- 720.80  [PDF] Web Information and Uploading 01/03/18
- 720-300 [PDF] Electronic Mail Use 11/02/17
- 730.100 [PDF]


 
Information Technology Enhancement and Migration 

 

11/04/16


 
- 735.000 [PDF] Information Technology Project Managment 07/11/2018
- 740.000 [PDF] Landline Telephones and Mobile devices 06/14/2018
- 750.000 [PDF] Management of Network Printers and Desktop Printers  07/22/2017

Contracts and Procurement

Policy Number 800-899 Policy or Procedure Effective Date
- 810.000 [PDF] Conflict Attestations for Contracts and Grant Agreements 06/06/2017
- 820.000 [PDF] Contractor Onboarding  03/21/2017

Facilities, Vehicle and Property

Policy Number 900-999 Policy or Procedure Effective Date
900.100 [PDF]








 

Use and Management of Vehicles

11/23/15








 

Center For Policy Planning and Evaluation (CPPE)

 Policy Number 1100-1199 Policy and Procedure  Effective Date   
- 1170.000 [PDF] Generating, Editing and Archiving Statistical Vital Record Data Files  01/08/2019

Health Emergency Preparedness and Reponse Administration (HEPRA)

Policy Number 1300-1399 Policy and Procedure Effective Date
1380.000 [PDF]


 

DOH Management Integration Into Incident Command System

11/16/2016


 

Health Regulation and Licensing Administration (HRLA)

 Policy Number 1400-1499       Policy and Procedure     Effective Date
- 1 AD410.000 [PDF] Return of Erroneously Collected License Application Fees  10/12/2017
- 1411.000 [PDF] Quality Assurance Audits for Health Professional Licensure  11/05/2018
-1420-000 [PDF] Cottage Food Registration and Inspection  06/20/2018
- 1421-000 [PDF]

Inspector Safety 

06/12/2018

HIV/AIDS, Hepatitis, STD and TB Administration (HAHSTA)

Policy Number 1550-1599      Policy and Procedure Effective Date 
- 1550.000  [PDF] Naloxone Distribution  06/06/2018