DC Health Standard Operating Procedures

Friday, May 2, 2014

DC Health has standard operating procedures (SOPs) which ensure consistency and uniformity in work to improve the city's health.

Administrative Management

DOH-HAN Overview Registration Instructions

Policy Number 200-299	Policy or Procedure	Effective Date
200.100	Standard Operating Procedure Development	02/27/2020
200.101	Institutional Review Board for Public Health	12/28/2021
240.100	Customer Service - Minimum Standards for Telephone-Based Customer Service Rescission Letter	Rescinded
240.200	Customer Service - Out of Office Voice Mail and Email Script Rescission Letter	Rescinded
240.500	Customer Service	05/31/2023
250.100	Language Access Reference Guide: How to Use Languageline Solutions for Telephonic Interpretation	04/25/2023
260.000	Gender Identity and Expression Protections	04/28/2017
270.100	Government Affairs Management Policy Rescission Letter	Rescinded
270.500	Government Relations Requests and Testimonies	12/17/2021
271.000	Rulemaking	12/17/2021
272.100	Legislation Development	12/17/2021
280.000	Work Uniforms	08/23/2022
290.000	Infant at Work Signed Official Application A Final Version2 Attachment B Parent Agreement Consent and Waiver Attachment C Alternative Care Provider Agreement Decision Point Memo Infant at Work Program Recommendation for Inclusion or Exclusion CDC	05/10/2023
291.000	Lactation Rooms	08/23/2022

Legal Affairs and Risk Management

Policy Number 300-399	Policy or Procedure	Effective Date
310.000	Emergency Response	05/09/19
320.000	Supporting Victims and Survivors of Domestic Violence Sexual Assault and Stalking District Personnel Issuance No.2018-24	05/09/19
350.100	Incident Reporting and Investigation Incident Report form	12/20/2017
350.200	Workers' Compensation How to File a Public Workers' Compensation Claim Injured Workers' Information Compensation Packet	09/25/2018
350.300	Risk Management - Risk Assessment and Control Committee	05/16/2018

Financial and Grants Management

Policy Number 400-499	Policy or Procedure	Effective Date
401.000	Funding Opportunity Selection: Federal & Private Grant Funding	06/05/2019
418.000	Fiscal Monitoring of Grants	04/28/2022
419.000	Programmatic Monitoring of Grants	11/18/2022
430.000	Time and Effort Certification	10/03/2022
470.000	Memoranda Of Understanding Memoranda Of Understanding Development Checklist	10/28/2019
480.000	Return of Collected Service Fees	08/08/2021

Personnel (Human Resources) Management

Policy Number 500-599	Policy or Procedure	Effective Date
500.100	Appointment and Management of Student Interns	06/09/2018
501.100	Agency Employee Recognition Program Policy	12/01/2024
510.000	Tour of Duty Application for Change in Tour of Duty Application for Exemption	03/04/2019
519.000	Employee Onboarding Pre-Hire Onboarding Checklists	01/17/2017
520.000	Employee Separations Employee Separations Employee Exit Checklist 2016 Revision Temporary Continuation of Coverage Notification Form	01/17/2017
525.000	Term Employee Conversion	09/22/2017
530.000	Tuition Assistance Program Blank Tuition Assistance Program Application Tuition Assistance Program - In Service Agreement FY25 Tuition Assistance Program Memo 11.26.24 (PDF) FY25 Tuition Assistance Program Memo Update 01.08.25 (PDF) FY26 Tuition Assistance Program Memo 10.17.25 (PDF)	10/17/2025
540.000	Family and Medical Leave	04/15/2020

Communication Management

Policy Number 600-699	Policy or Procedure	Effective Date
620.100	Media and Public Appearance Requests	05/19/2025
620.200	Health Promotion Activities	11/01/2022
620.300	Social Media	01/14/2020

Information Technology Management

Policy Number 700-799	Policy or Procedure	Effective Date
700.000	Information Technology Procurements	08/23/2021
701.000	Access Control	12/06/2021
702.000	Master Portfolio Listing	02/08/2022
720.200	Internet Access and Use	01/13/2014
720.300	Electronic Mail Use	04/26/2022
720.500	Password Management Policy Recission Letter	Rescinded- 09/10/2019
720.600	Backup Infrastructure Policy	01/13/2014
720.700	Revoking Privileges After Termination Policy Rescission Letter	Rescinded
720.800	Web Information and Uploading	01/03/2018
730.100	Information Technology Enhancement and Migration Rescission Letter	11/04/2016 Rescinded
735.000	Agile Software Development and DevOps	07/27/2022
740.000	Landline Telephones and Mobile devices	04/26/2022
750.000	Management of Network Printers and Desktop Printers	05/13/2025
760.000	Electronic Signature	02/25/2021

Contracts and Procurement

Policy Number 800-899	Policy or Procedure	Effective Date
810.000	Conflict Attestations for Contracts and Grant Agreements	02/06/2021
820.000	Contractor Onboarding Rescission Letter	Rescinded

Policy Number

800-899

Policy or Procedure

Effective Date

810.000

Conflict Attestations for Contracts and Grant Agreements

02/06/2021

820.000

Contractor Onboarding

Rescission Letter

Rescinded

Facilities, Vehicle and Property

Policy Number 900-999	Policy or Procedure	Effective Date
900.100	Use and Management of Vehicles Confidential Request for Motor Vehicles Records Motor Vehicle Accident Report Form Travel and Related Expense Voucher Unusual Incident Report Form Vehicle Daily Utilization Log Vehicle Operator's Acknowledgement Forms Out-of-Town Approval Form Personal Vehicle Acknowledgement Form	11/23/2015
902.000	Mailroom Operations	10/01/2025

Policy Number

900-999

Policy or Procedure

Effective Date

900.100

Use and Management of Vehicles

11/23/2015

902.000

Mailroom Operations

10/01/2025

Center For Policy Planning and Evaluation (CPPE)

Policy Number 1100-1199	Policy and Procedure	Effective Date
1100.000	Certification and Issuance	06/13/2022
1102,000	Adoption Registration	06/13/2022
1103.000	Parentage Determination and Amendment Processing	06/15/2022
1106.000	Ill-Defined Cause of Death	06/13/2022
1108.000	Vital Records Modification Processing	06/13/2022
1110.000	Delayed Registration of Live Birth	06/13/2022
1120.000	Vital Records Division Search and Return of Fees	06/15/2022
1121.000	Handling of Security Paper	05/10/2021
1122.000	Vital Records Physical Security	06/15/2022
1126.000	Vital EventAudits, Site Visits, and Enforcement Actions	06/15/2022
1127.000	Vital Records Entitlement and Identity Verification	06/15/2022
1128.000	Customer Satisfaction	06/15/2022
1129.000	Vital Records Confidentiality	06/15/2022
1131.000	Vital Records Data Collection	06/15/2022
1170.000	Generating, Editing and Archiving Statistical Vital Record Data Files	01/08/2019
1175.000	Review of Potential Pregnancy-Associated Deaths	05/13/2019

Health Systems Preparedness Administration (HSPA)

Policy Number 1300-1399	Policy and Procedure	Effective Date
1340.000	After Action Reports & Improvement Plans HSEE P ICS_form_214 IP After Action Report Improvement Plan Template	09/03/2019
1380.000	DOH Management Integration Into Incident Command System ICS Forms 214 DOH-HAN Overview Registration Instructions	10/26/2022

Policy Number

1300-1399

Policy and Procedure

Effective Date

1340.000

After Action Reports & Improvement Plans

09/03/2019

1380.000

DOH Management Integration Into Incident Command System

ICS Forms 214
DOH-HAN Overview Registration Instructions

10/26/2022

Health Regulation and Licensing Administration (HRLA)

Policy Number 1400-1499	Policy and Procedure	Effective Date
1410.000	Return of Erroneously Collected License Application Fees Rescission Letter	Rescinded
1411.000	Quality Assurance Audits for Health Professional Licensure	11/05/2018
1420.000	Cottage Food Registration and Inspection	10/10/2021
1421.000	Inspector Safety	10/10/2021

HIV/AIDS, Hepatitis, STD and TB Administration (HAHSTA)

Policy Number 1550-1599	Policy and Procedure	Effective Date
1550.000	Naloxone Distribution Rescission Letter	Rescinded

Policy Number

1550-1599

Policy and Procedure

Effective Date

1550.000

Naloxone Distribution

Rescission Letter

Rescinded

doh

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DC Health

DC Health Standard Operating Procedures

Administrative Management

Legal Affairs and Risk Management

Financial and Grants Management

Communication Management

Information Technology Management

Contracts and Procurement

Facilities, Vehicle and Property

Center For Policy Planning and Evaluation (CPPE)

Health Systems Preparedness Administration (HSPA)

Health Regulation and Licensing Administration (HRLA)

HIV/AIDS, Hepatitis, STD and TB Administration (HAHSTA)

DC Health Telephone Directory

STI Testing

Professional Licensing

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DC Health Standard Operating Procedures

Administrative Management

Legal Affairs and Risk Management

Financial and Grants Management

Communication Management

Information Technology Management

Contracts and Procurement

Facilities, Vehicle and Property

Center For Policy Planning and Evaluation (CPPE)

Health Systems Preparedness Administration (HSPA)

Health Regulation and Licensing Administration (HRLA)

HIV/AIDS, Hepatitis, STD and TB Administration (HAHSTA)

DC Health Telephone Directory

STI Testing

Professional Licensing